Refund & Return Policy

Thank you for shopping with Austin Smart Tech. We want you to have a smooth and satisfying shopping experience. If for any reason you’re not completely happy with your purchase, please review our return and refund policy below.

🕐 Return Timeline

We offer a 30-day return window starting from the date you receive your order.

✅ Eligibility for Returns

To be eligible for a return:

• The item must be unused, in the same condition that you received it, and in its original packaging.

• You must include the receipt or proof of purchase.

• Certain types of goods (such as personal care items or perishable goods) may not be returnable for hygiene reasons.

🔄 Return Process

1. Contact us at support@austinsmarttech.com within 30 days of delivery to initiate a return.

2. Once your return request is approved, we will provide you with the return shipping details.

3. After receiving and inspecting the returned item, we will notify you about the status of your refund.

4. Approved refunds will be issued to your original payment method within 5–10 business days.

📦 Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery with clear photos. We will offer a replacement or a full refund as per your preference.

❌ Non-Returnable Items

• Gift cards

• Downloadable software or digital products

• Final sale or clearance items

If you have any questions, contact us at support@austinsmarttech.com.