Effective Date: [21/05/2025]

Thank you for shopping with Austin Smart Tech. We aim to provide a smooth and transparent shopping experience. Please read our shipping and return policies below.

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Shipping Policy

1. Order Processing

• All orders are processed within [1–3] business days.

• Orders are not shipped or delivered on weekends or holidays.

• You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Rates & Delivery Estimates

• Shipping charges are calculated at checkout based on your location and selected shipping method.

• Estimated delivery times:

  • Standard Shipping: [5–7 business days]

  • Express Shipping: [2–3 business days]

  • International Shipping: [7–21 business days depending on destination]

Note: Delivery delays can occasionally occur due to high volume or unforeseen circumstances.

3. Shipping Locations

• We currently ship to [list of countries/regions].

• If your country is not listed, please contact us at [your email] to check availability.

4. Customs, Duties, and Taxes (International Orders)

• Austin Smart tech is not responsible for any customs and taxes applied to your order.

• All fees imposed during or after shipping are the responsibility of the customer.

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Return & Refund Policy

We want you to love your purchase! If you're not satisfied, you may return eligible items under the following terms:

1. Return Window

• Returns must be initiated within [7–30] days of receiving your order.

2. Eligibility

To be eligible for a return:

• Item must be unused, unwashed, and in the same condition that you received it.

• Must be in the original packaging with tags attached.

• Proof of purchase or order number is required.

Non-returnable items include:

• Gift cards

• Downloadable software/products

• Personal care items (e.g., cosmetics, underwear)

3. Return Process

• To initiate a return, contact us at [your email] with your order number and reason for return.

• Once approved, we’ll provide you with a return shipping address and instructions.

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within [5–10] business days.

5. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, email us at austinwebsite01@gmail.com.

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Need Help?

If you have any questions about shipping or returns, please contact our support team:

Email: austinwebsite01@gmail.com

Business Hours:  Mon–Fri, 9 AM – 6 PM