SPECIFICATIONS
Brand Name: NoEnName_Null
Choice: yes
Hign-concerned Chemical: None
Origin: Mainland China
This product is crafted from high-quality natural wood, ensuring durability and a smooth surface that is gentle on the skin. With 20 massage points designed to mimic fingers, this scraping massage stick is curved for optimal use on all body parts. It offers traditional scraping and massage techniques to promote muscle relaxation, enhance flexibility, and aid in fat burning. Suitable for the shoulders, waist, arms, legs, neck, feet, back, and more, this versatile tool is portable and convenient for use at home, the office, the gym, or while traveling. Made of wood, the product measures 58cm/22.83inch in length and includes 1 Wooden Gua Sha Scraping Massage Tool. Please note that slight errors may occur due to manual measurement and variations in monitors.
Shipping Policy
1. Order Processing
All orders are processed within [1–3] business days.
Orders are not shipped or delivered on weekends or holidays.
You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
Standard Shipping: [5–7 business days]
Express Shipping: [2–3 business days]
International Shipping: [7–21 business days depending on destination]
Note: Delivery delays can occasionally occur due to high volume or unforeseen circumstances.
3. Shipping Locations
We currently ship to [list of countries/regions].
If your country is not listed, please contact us at [your email] to check availability.
4. Customs, Duties, and Taxes (International Orders)
Austin Smart tech is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer.
Return & Refund Policy
We want you to love your purchase! If you're not satisfied, you may return eligible items under the following terms:
1. Return Window
Returns must be initiated within [7–30] days of receiving your order.
2. Eligibility
To be eligible for a return:
Item must be unused, unwashed, and in the same condition that you received it.
Must be in the original packaging with tags attached.
Proof of purchase or order number is required.
Non-returnable items include:
Gift cards
Downloadable software/products
Personal care items (e.g., cosmetics, underwear)
3. Return Process
To initiate a return, contact us at [your email] with your order number and reason for return.
Once approved, we’ll provide you with a return shipping address and instructions.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within [5–10] business days.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, email us at austinwebsite01@gmail.com.
Need Help?
If you have any questions about shipping or returns, please contact our support team:
Email: austinwebsite01@gmail.com
Business Hours: Mon–Fri, 9 AM – 6 PM
